HECTOR APODACA

OPERATIONS | PROCESS IMPROVEMENT | TRAINING

linkedin.com/in/apodacahector | Portfolio

Operations leader with 7+ years in customer service and operations, including management of three locations and 20+ employees. Redesigns workflows, builds tools for daily operations, and develops practical training. Brings experience in staffing, purchasing, vendor coordination, and independent project delivery.

Excel and Office Scripts | Microsoft 365 | SOPs and data validation
Staffing and scheduling | Onboarding and coaching | Vendor coordination

Professional Experience

NIKE | Beaverton, OR

Selling and Service Specialist11/2024 - Present

Retail accounting and administration

Built the Zone Chart Builder in Excel and Office Scripts to prepare daily floor charts and flag roster errors; estimated to reduce preparation time by roughly half.
Collaborated with store leadership to develop ordering SOPs, addressing recurring errors and clarifying cost and item adjustments.
Co-designed a daily huddle format with two other leaders; used daily in-store and adopted by other locations.
Helped onboard groups of 25+ seasonal employees across multiple seasons as part of a three-person team.
Created job aids and piloted a 30-minute Copilot workshop for a small group of leaders working on recurring reports.
Handle daily cash reconciliation and deposits; troubleshoot operational issues and coordinate support through resolution.

Store Athlete08/2023 - 11/2024

Supported customers with product selection and service; coordinated setup and on-site logistics for a pop-up event.

ALDI | Walnut, CA

Lead Cashier09/2022 - 07/2023

Led daily cash operations, trained five new cashiers, and processed up to 200 transactions per day.

JIMMY JOHN'S (CMM, LLC) | City of Industry, CA

Area Manager of Operations03/2017 - 01/2022

Managed three locations, 20+ employees, and an approximately $500,000 annual operating budget.
Led recruiting, staffing, scheduling, and coaching; coordinated purchasing and vendors across locations.
Built a food-ordering ledger to track inventory needs and support purchasing decisions.

Selected Projects

Clumsy Cloud Studio - Independent work

Designed and delivered Molina Graphics’ website, organizing installation examples, service information, and quote-request paths.
Designing and building QuickLatch for gesture-based screenshot capture and organization, and Aura Flow for dictation across Mac apps. Both are in beta; development is AI-assisted.

Education

Arroyo Grande High School | High School Diploma | 2012